Frequently Asked Questions.
Welcome to our Frequently Asked Questions section! We understand that you may have questions or concerns when purchasing our posters and roll-up banners. That’s why we’ve compiled a list of our most common inquiries, covering topics such as shipping, production, customisation options, paper stock, and more. Our goal is to provide you with a seamless shopping experience, so please feel free to browse through these FAQs to find the answers you need. If you can’t find the information you’re looking for, don’t hesitate to contact us at email@example.com – we’re always happy to help!
Currently, we offer standard shipping for all orders, which typically takes 4-5 business days for delivery to most countries, including the US, Canada, Australia, New Zealand, and Europe. Shipping times may be slightly longer for certain Asian and South American countries, as well as Puerto Rico. If you require faster shipping, please contact us at firstname.lastname@example.org, and we’ll do our best to accommodate your needs. Once your order ships, you’ll receive shipping information via email.
Yes, we ship our posters worldwide! Thanks to our partnership with printers in over 30 countries, we can provide sustainable, cost-effective, and efficient production and shipping to virtually any destination. To date, we have shipped to the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Republic of Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Caledonia, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Réunion, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, and the United States.
If you are located in South America, Africa, or Asia, please contact us before ordering a roll-up banner. This will allow us to explore printing and shipping options to best accommodate your needs.
Our posters and roll-up banners are typically printed within 0-2 business days after receiving your order. However, please note that roll-up banners may take longer due to the personalisation process. The duration of the personalisation process largely depends on the customer’s response rate.
We collaborate with a printing partner who operates facilities in over 30 countries to ensure sustainable, cost-effective, and efficient production and shipping. As a result, our shipping times are consistently low, regardless of whether you’re located in Spain, the USA, or Singapore.
Our posters are printed on high-quality, semi-glossy, heavy-weight paper (200 gsm/80 lb) to ensure vibrant colors and a subtle shine. This premium paper stock not only provides enhanced visuals but also adds a layer of protection, preventing fading due to exposure to light or moisture.
We use FSC-certified paper or equivalent certifications depending on regional availability, demonstrating our commitment to sustainability.
Rest assured that your poster will be shipped in robust packaging to ensure its safe arrival.
Our standard poster sizes vary depending on the region. For all countries except Europe, Australia, and New Zealand, our posters are available in the following sizes: 12×16 inches (30×40 cm), 18×24 inches (45×60 cm), 24×36 inches (60×90 cm), and 36×48 inches (only available in the US & Canada).
For Europe, Australia, and New Zealand, our standard sizes are 30×40 cm, 50×70 cm, 70×100 cm, and A0 (84.1 x 118.9 cm). These size options are designed to make it easy for you to find suitable frames.
If you require a different size, such as 16×20 inches, A2, or A1, please feel free to contact us.
For more info, check out our size guide here.
Our customisation options are extensive, offering flexibility to meet your unique needs. In addition to standard logo customisation on posters, we can modify texts, illustrations, colours, typography, and language.
The same is true for roll-up banners, where brand customisation is included when purchasing a banner.
Absolutely! We can provide you with translation documents in English for you to translate the content yourself. If you’re interested in having multiple posters translated, and if it aligns with our interests to offer our products in your language, we may be able to collaborate and find a professional translator to assist in the process.
Since our products are printed on demand, we are unable to accept returns. However, if there’s an issue with your order, please contact us at email@example.com as soon as possible so we can address the problem. We are committed to ensuring that every customer is 100% satisfied with their purchase.
We do not offer digital copies of our posters in order to protect the integrity and exclusivity of our designs. By restricting access to digital files, we can better safeguard our work from potential misuse or unauthorized distribution. However, we do provide design services for other products, such as brochures, window decals, and wall decals. In these cases, we can utilize illustrations and text from our existing library. If you’re interested in discussing a project, feel free to reach out to us by email.